Shipping & Returns

BTeez Shipping Policy

At BTeez, we are committed to delivering premium fashion products quickly, safely, and reliably. Every order is carefully prepared to ensure it meets our quality standards before it is shipped.

Order Processing

Orders are processed within 2–5 business days after payment has been successfully confirmed.
Customized or made-to-order products may require additional production time. If so, this will be indicated on the product page.

Shipping Times

Estimated delivery times are as follows:

United States: 3–7 business days
Canada: 5–10 business days
Europe: 5–10 business days
Australia & New Zealand: 7–14 business days
Rest of the World: 7–21 business days

Please note that delivery times are estimates and may vary depending on your location, customs clearance, weather conditions, or carrier delays.

Shipping Costs

Shipping charges are calculated automatically at checkout based on your delivery destination, selected shipping method, and order size.

We occasionally offer Free Shipping promotions on qualifying orders. Any applicable offers will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. Tracking information may take up to 48 hours to become active after shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authorities. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before placing your order. BTeez is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

Lost, Delayed or Damaged Packages

If your package is delayed, lost, or arrives damaged, please contact our customer support team within 14 days of the expected delivery date. We will work with the shipping carrier to investigate the issue and provide an appropriate solution whenever possible.

Multiple Items

If your order contains multiple products, they may be shipped separately from different fulfillment centers. You will receive tracking information for each shipment.

Questions?

If you have any questions about your order or shipping, our customer support team is here to help. Please visit www.bteez.com or contact us through our support page for assistance.

Thank you for choosing BTeez—where timeless style meets exceptional quality.

BTeez Return & Exchange Policy

At BTeez, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help with a simple and fair return and exchange process.

Return Eligibility

You may request a return or exchange within 14 days of receiving your order.

To qualify for a return or exchange, the item must:

Be unworn, unwashed, and unused.
Be in its original condition with all tags attached.
Be returned in its original packaging.
Include proof of purchase (order confirmation or receipt).

Non-Returnable Items

For hygiene and customization reasons, the following items cannot be returned or exchanged unless they arrive damaged or defective:

Personalized or custom-made products.
Gift cards.
Final sale or clearance items.
Items showing signs of wear, washing, alteration, or misuse.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact our customer support team within 7 days of delivery and include:

Your order number.
A brief description of the issue.
Clear photos of the product and packaging.

Once verified, BTeez will gladly replace the item or issue a full refund, including any applicable shipping costs.

Exchanges

If you need a different size or color, you may request an exchange (subject to product availability). If the requested item is unavailable, you may choose:

A store credit.
A refund (if eligible).
An alternative product of equal value.

Return Shipping

Unless the return is due to our error (such as a defective, damaged, or incorrect item), customers are responsible for return shipping costs.

For your protection, we recommend using a trackable shipping service, as BTeez cannot guarantee receipt of returned packages without tracking.

Refunds

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to your original payment method.
Processing typically takes 5–10 business days, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error.

How to Start a Return

To initiate a return or exchange:

Contact BTeez Customer Support through www.bteez.com.
Provide your order number and reason for the return.
Wait for return authorization and shipping instructions before sending your item.

Returns sent without prior authorization may not be accepted.

Our Commitment

Every BTeez product is carefully inspected before shipment. We are committed to providing premium-quality fashion and exceptional customer service. If something isn't right, we'll work with you to resolve it as quickly and fairly as possible.

Thank you for shopping with BTeez.